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FAQ's

How do I set up continuous scan mode in Button Manager?


Right Click one of the buttons (1-9).
Button properties is now displayed, click the menu Tab and check the box labelled "Continuous Scan Mode" click apply to save settings. Use this mode if you wish to scan a large batch of documents and want to save in one single file.


My Scanner is constantly Jamming and double feeding documents?


The 'Pick Pads' and 'Feed Rollers' on all scanners are designed to wear with use and will require periodic replacement. When your scanner begins to double-feed or jam, the second thing to check (after cleanliness) is the state of the Pad and Roller. If they are worn, you will have feed problems with your scanner. You can purchase pads and rollers directly from Proscan Australia by sending an order to sales@proscan.com.auquoting scanner model and serial number.

I have upgraded my computer to Windows XP SP3 or Vista and my old drivers and software won't install.


Depending on your scanner model you will need to download the latest drivers and applications from our website. Please note if you use Avscan you will need to upgrade to Avscan 4.3,This is available for download on our website.


My scanner is supplied with a number of software packages, which is the best one to use?


Depending on your scanner model, a number of scanning utilities are shipped in the box. You may only need to install the Twain driver supplied or you may wish to install all the utilities supplied. A brief description of some of our software and their uses can be found in the attached document.


My scanner is supplied with a number of software packages, which is the best one to use?


Depending on your scanner model number of scanning utilities are shipped in the box. You may only need to install the Twain driver supplied or you may wish to install all the utilities supplied. A brief description of some of our software and their uses can be found in the attached document.


My image has black vertical lines after scanning documents?


Your scanner may have some dust on the glass or calibration strip, please click on the link below for cleaning instructions.


How do I do a duplex scan with Button Manager?


Right click on the desired button you would like to perform the duplex function button properties are now displayed. Select Edit located below the "choose your configuration drop down box", You will now see a check box for duplex. To set Duplex scanning you simply tick the box.